Housecall Service

Maintenance and Protection

For many years, Fortify247 has provided peace of mind to individuals and businesses in Norfolk. Our customers have always been at the heart of our business, and we’ve seen people return, time and time again, for the support they know they’ll find at Fortify247. This level of customer care is not about to change.

Well, actually … it is. Because now we’re offering a housecall service that’s better than ever.

Fortify247’s improved Housecall service provides an on-call IT expert to solve any issues found on your computer* – providing you have an adequate Internet connection. Whether your computer is a business tool, or purely for personal use, you can rely on Fortify247 to keep your system working as it should … And you don’t have to live in Norfolk!

Our Housecall Contract Offers:

  • Rolling monthly contract with no tie-in period
  • Telephone support
  • Remote support
  • Onsite visits (excluding Housecall basic)
  • Regular proactive maintenance
  • Help and advice
  • Managed antivirus (optional)
  • Managed backup (optional)
  • Fully managed Webroot Anti-Virus and Internet Protection

What Housecall Contract would suit you?

We have a range of Housecall Service contracts to choose from, created with individuals, families, and businesses in mind. At the heart of these services is a regular, comprehensive housekeeping and maintenance process. This process is carried out remotely and securely, with constant monitoring for potential problems, which, once identified, can be prevented. If you’d like to talk to us about Fortify247’s Housecall services, please get in touch and we’ll help you to choose the most suitable service contract for you.

Basic

£ 9
99
Monthly
  • 1 device covered
  • Weekly spyware and antivirus health check
  • 20 mins (per month) Access to our computer experts to resolve any problems**
  • Monthly removal of unnecessary temporary files that can choke you system
  • Monthly tests to check for early warning signs of problems
  • Regularly ensuring that the latest software updates are applied to your system to reduce failures and security problems in the future
  • Regularly organise your disk drive to prevent your computer from slowing down over time

Standard

£ 14
99
Monthly
  • 1 device covered
  • 1 (per year) On-site visits included *
  • Fully managed Webroot Anti-Virus and Internet Protection​
  • 1 (per year) In-Store service and speed up
  • Weekly spyware and antivirus health check
  • 30 mins (per month) Access to our computer experts to resolve any problems**
  • Monthly removal of unnecessary temporary files that can choke you system
  • Monthly tests to check for early warning signs of problems
  • Regularly ensuring that the latest software updates are applied to your system to reduce failures and security problems in the future
  • Regularly organise your disk drive to prevent your computer from slowing down over time

Premium

£ 24
99
Monthly
  • 1 device covered
  • 2 (per year) On-site visits included *
  • Fully managed Webroot Anti-Virus and Internet Protection
  • 2 (per year) In-Store service and speed up​
  • Weekly spyware and antivirus health check
  • Unlimited access to our computer experts to resolve any problems**
  • Monthly removal of unnecessary temporary files that can choke you system
  • Monthly tests to check for early warning signs of problems
  • Regularly ensuring that the latest software updates are applied to your system to reduce failures and security problems in the future
  • Regularly organise your disk drive to prevent your computer from slowing down over time
  • Sentinel One - Realtime Ransomware and attack protection

*Additional onsite visits: £60 per first half-hour; £50 per additional half-hour (2-hour charge maximum)

**Includes telephone help and instant remote support between 10:00 a.m. and 4:00 p.m. Monday-Friday. All other times, by message or email.

Testimonials

Steven Everson
Steven Everson
Clive and his team offered a very professional and tailored service. This was my first venture into websites, however Clive offered his expert on the pros and cons to each idea. Clive was very quick to respond and even offered a face to face meeting to discuss ideas. Don’t go anywhere else, this is the company for you! Steve Everson Managing Director Anglia Heat Pumps Limited
David Ward
David Ward
Excellent and quick service (adding page to me website).
Joe Hall
Joe Hall
I've never reviewed anything publicly before, but I honestly feel that me doing so here is not only deserved but necessary, as I've just learned the value of seeking a 2nd opinion. I recently took my rather expensive gaming laptop to a local repair shop as it would no longer boot up. I was somewhat surprised to be told later that day, that the little more than 3yr old machine was pretty much a write off. The gentleman informed me that he had tested the machine and found that the motherboard had failed. When I asked, I was told that he couldn't determine exactly where the failure was on the motherboard, but my options at this point were pretty much either replacing the machine, or returning it to the manufacturer. I did check this later and would have been a little over £1,200. When I pressed him on the possibility of a replacement part, he said he could replace the motherboard if I could find one, but he wouldn't recommend it as being worthwhile. Rather shell shocked I thanked the gentleman for his time and left, but not before having to ask if I could have the machine back. It felt a little odd to just leave it there, even if it was useless at this point, and he duly retrieved it for me when asked. Some time later I found that the former PCSimple in Sheringham was now Fortify247 Ltd in West Runton, so I decided to seek a 2nd opinion from them and spoke with Clive. To my astonishment, within just ten minutes of leaving the machine with him, he had diagnosed the issue as faulty RAM. By the next day, I had my machine back in perfect working order, and the cost was a fraction of what was quoted by the manufacturer or would have been for a replacement. I was both impressed that Clive could identify the issue so swiftly, and stunned that I'd received such a drastically different diagnosis elsewhere. He was happy to take the time to explain what he'd done, and my options for the repair of the machine before he carried out the work. I'm exceedingly grateful to Clive and his team for their excellent and transparent service, and would wholeheartedly recommend anyone in the area speak with them if you have any issues, both new or old!
Peter Hoult
Peter Hoult
Was looking for a replacement laptop and support Looked no further - Clive and his team were brilliant Great service!
Simon
Simon
Exellent service & Advice, PC now very very fast & very happy with it. Again Thanks once again.
Nina Sexton
Nina Sexton
Quick & very personal service. I've been a customer for a number of years now with my small business website. Annual reviews and changes super quick and simple, the reply super fast to emails and make great suggestions. Highly recommended.
Bob Moreton
Bob Moreton
As ever, Good fast and friendly service. Keep it up
Simon Johnson
Simon Johnson
I phoned up out of the blue as my PC was defunct. The phone support was immediate and helpful but unable to resolve the problem. I took it in on that day, I received a call a short while later: all resolved and I picked it up on the same day. Perfect.
Steve Bell
Steve Bell
This place has blown my mind. The service level was well above and beyond expectations. Highly recommended!
Nicholas Lee
Nicholas Lee
We used Fortify 247 for security and IT management for years. Recently we purchased a new PC and Laptop and have been very impressed with the service provided. It is very worth subscribing to fortify s month security and management option which is excellent value and provides peace of mind.

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